Framli support

Last updated: October 8, 2026

For help with Framli, email kipachu_dev@outlook.com. Framli is developed by Arseni Kipachu.

Report an issue

Include the following details so we can investigate:

• Your Framli version and iOS version.
• The tool you were using and what you expected to happen.
• The steps that caused the issue, including whether you imported from Photos or Files and where you tried to save or share.
• Any error shown by the app. A screenshot is optional; remove private content before sending it.

You do not need to attach an image or document to ask for help. Never send payment-card details, Apple Account passwords, or other passwords. See the Framli privacy policy for how support information is handled.

Importing, processing, and saving

Framli processes images and documents on your device and creates new results without overwriting your originals. If a file is stored only in iCloud or another provider, download it before trying to import while offline.

If saving to Photos fails, check Framli's Photos permission in iOS Settings. If saving or sharing fails, keep the result in the app and try again. Canceling the share sheet or a purchase leaves your result available.

The iOS app includes three free saves of distinct results. A save counts when the system completes saving or sharing outside the app. Saving the same unlocked result again does not use another free save. Canceled or failed saves do not use the allowance. A batch can use more than one save because it contains multiple results. The remaining allowance appears in Settings under Framli Pro.

Framli Pro and restoring purchases

Framli Pro unlocks unlimited saves and sharing. Open Settings in Framli and use View plans under Framli Pro to see the available subscriptions or one-time lifetime purchase. The purchase screen shows the current price and terms. Lifetime is a one-time purchase and does not renew.

If you already purchased Pro, connect to the internet and choose Restore purchases under Framli Pro in Settings. Use the same Apple Account that made the purchase. Previously verified Pro access may work offline, but new purchases, restores, and loading uncached plans require a connection.

If restoring does not recover an active purchase, email us with the app version and the message shown. Do not send your Apple Account password or full payment details.

Managing subscriptions and refunds

When Pro is active, use Manage purchases under Framli Pro in Settings. You can also open your iPhone's Settings, tap your name, then Subscriptions to manage or cancel a subscription. Deleting Framli does not cancel a subscription. See Apple's cancellation instructions.

Apple handles refund requests for App Store purchases. See Apple's refund instructions to submit a request and check eligibility.